Return & Refund Policy
Effective Date: 24 July 2026
At Kites Power, we are committed to delivering high-quality battery solutions and ensuring customer satisfaction. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted for products purchased or supplied by us.
By placing an order or requesting our products/services, you agree to the terms mentioned below.
1. Return Policy
Due to the technical nature of our products, including lithium-ion battery packs and customized battery solutions, returns are accepted only under specific conditions.
A return or replacement request may be considered in the following cases:
- Product received is damaged during delivery
- Product received is defective or has manufacturing issues
- Incorrect product or specification has been supplied by Kites Power
Customers must inform us within 7 days of receiving the product for any return or replacement request.
2. Conditions for Return Approval
To be eligible for a return or replacement:
- The issue must be reported within the specified return period
- Product must be unused and in its original condition
- Product packaging, accessories, and related documents must be available
- Proof of purchase or order details must be provided
Products that have been modified, misused, damaged due to improper handling, or operated outside recommended specifications may not qualify for return or replacement.
3. Customized Products
Kites Power provides customized battery solutions based on customer requirements.
For customized or specially manufactured battery packs:
- Returns may not be accepted once production has started
- Cancellation requests will be reviewed on a case-by-case basis
- Any approved refund will depend on the production stage and applicable terms
Customers are advised to confirm product specifications before placing an order.
4. Damaged or Incorrect Product Received
If you receive a damaged or incorrect product:
- Contact us immediately with order details
- Provide images/videos of the product and packaging if required
- Our team will inspect and verify the issue
After verification, we may provide a replacement or suitable resolution.
5. Refund Policy
If a refund is approved, it will be processed after verification of the returned product (where applicable).
Refunds may be issued through the original payment method or another agreed method.
The processing time for refunds may vary depending on the payment provider and banking partner.
6. Non-Refundable Cases
Refunds or replacements may not be applicable for:
- Products damaged due to improper installation or usage
- Battery damage caused by overcharging, misuse, or incorrect application
- Products altered or repaired by unauthorized persons
- Normal performance variations due to usage conditions
- Customized products manufactured as per customer specifications
7. Shipping Charges
- Shipping charges for approved returns due to manufacturing defects or incorrect supply by Kites Power may be handled as per mutual agreement.
- Return shipping charges due to customer-related reasons may be the responsibility of the customer.
8. Cancellation Policy
Order cancellation requests must be submitted as early as possible.
For customized products, cancellation approval depends on the production status and materials already allocated.
Once the product has been dispatched, cancellation requests may not be accepted.
9. Product Warranty & Support
Warranty and service support for Kites Power products will be provided according to the warranty terms shared with the customer at the time of purchase.
Customers are required to follow proper installation, charging, and operating guidelines to maintain product performance and safety.
10. Contact Us
For return, replacement, or refund-related queries, please contact us:
Kites Power
Phone: +91-8689855440
Email: yash@kitesaero.com
Office Address:
Office No. 1717, Solus Corporate Park,
Hiranandani Estate, Ghodbunder Road,
Thane (W), Maharashtra – 400607