Effective Date: 24 July 2026

At Kites Power, we are committed to providing reliable and timely delivery of our advanced battery solutions and products. This Shipping Policy explains our shipping process, delivery timelines, and related terms for orders placed through kitespower.in.

1. Order Processing

Once an order or product requirement is confirmed, our team processes the request based on product availability, specifications, and customization requirements.

  • Standard products are processed after order confirmation and payment verification.
  • Customized battery packs may require additional manufacturing and testing time.
  • Customers will be informed about estimated dispatch timelines during order confirmation.

2. Delivery Timeline

Delivery timelines may vary depending on:

  • Product type and availability
  • Customization requirements
  • Order quantity
  • Delivery location
  • Transportation conditions

Estimated delivery timelines will be communicated separately after order confirmation.

Kites Power will make reasonable efforts to ensure timely delivery but shall not be responsible for delays caused by factors beyond our control, including transportation delays, weather conditions, government restrictions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges may vary based on:

  • Product size and weight
  • Delivery location
  • Packaging requirements
  • Shipping method selected

Applicable shipping charges, if any, will be communicated before final order confirmation.

4. Packaging & Safety

All products are carefully packed to ensure safe transportation.

Battery products require special handling and packaging procedures to maintain safety and product integrity during transit.

Customers are advised to inspect the package at the time of delivery and report any visible damage immediately.

5. Tracking Information

Where applicable, shipping and tracking details will be shared with customers after dispatch.

Customers can use the provided tracking information to monitor delivery status.

6. Delivery Acceptance

Customers should ensure that the provided delivery address and contact details are accurate.

Kites Power will not be responsible for delays or failed deliveries caused by:

  • Incorrect address information
  • Customer unavailability
  • Failure to receive the shipment

7. Damaged Shipment

If a shipment arrives damaged:

  • Inform Kites Power immediately after receiving the product
  • Share relevant details, images, or videos of the package and product
  • Our team will review the issue and provide appropriate assistance

Claims reported after an extended period may not be accepted.

8. International Shipping

International shipping availability depends on product requirements, destination regulations, and applicable transportation guidelines.

Customers requesting international delivery should contact our team for detailed shipping information.

9. Contact Us

For any shipping-related questions or assistance, please contact us:

Kites Power
Phone: +91-8689855440
Email: yash@kitesaero.com

Office Address:
Office No. 1717, Solus Corporate Park,
Hiranandani Estate, Ghodbunder Road,
Thane (W), Maharashtra – 400607